Article 1: Scope

The present general terms and conditions of sale apply to the distance-selling operation of The Grenadiers and cover all sales to its customers (you) through the www.degrenadiers.be website.We reserve the right to amend the present general terms and conditions of sale at any time, with the proviso that details of all amendments are published on our website.

In order to place an order and to enter into a legally binding contract with us, you must be over 18 years old.

We reserve the right to refuse to accept your order if we find that you are in breach of these Terms and Conditions.

Article 2: Prices

1.1 Product prices are given in Euro and are inclusive of all taxes but exclusive of postage and packaging costs.

1.2 All orders are payable in Euro.

1.3 A minimum order of 30€ is required.

1.3 Special Offers: special offers on our products are available for a limited period only.   Where more than one promotion is offered on the same product at the same time, De Grenadiers reserve the right to offer the customer the best deal available.  Only one promotion can be claimed at any one time. 

1.4 De Grenadiers reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of indication only.

Article 3: Orders

We will accept your order subject to the present general terms and conditions of sale.
You can place an order on our website: www.degrenadiers.be

Contract details are given in English and are those in force at the time of delivery.  De Grenadiers reserves the right to cancel any order.

Article 4: Confirmation

Clicking the 'Confirm' button at the end of the ordering process acknowledges that you agree to the order as well as to the present general terms and conditions, in their entirety and without exception.

Data recorded by De Grenadiers constitutes proof of all transactions between De Grenadiers and its customers.

Data recorded by the payment system constitutes proof of financial transactions.

Article 5: Availability

Product and prices are valid as advertised on degrenadiers.be subject to stock availability. Information on product availability is provided when you place an order online.  These details are given for information purposes only and are not binding.

Should a product be unavailable after you have placed your order, we will let you know as soon as possible by email or by post. In this instance you can ask for your order to be cancelled or exchanged by emailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If only part of the order is available, our Sales Team will contact you to check whether partial delivery is acceptable. Only goods that are delivered will be charged for.


Article 6: Delivery

Products are delivered to the delivery address given when the order was placed.  Delivery times allow for order processing, packaging and transportation. 
 
Article 8: Payment

You have a choice of payment methods. You can pay by credit/debit card: Visa or Mastercard. This is provided true the paypal system.

Online payment:

Select one of the payment methods available on the website:
- Mastercard 
- Visa
On your bank statement, payment will be debited to degrenadiers. All transactions are completed in a secure environment that is compatible with SSL standards.

Article 9: Condition of Ownership

All goods remain the property of De Grenadiers until receipt of payment in full, including added interest if appropriate. This provision does not affect transfer to the customer of all risks of loss or damage from the moment the goods leave our premises.

Article 10: Security

To help minimise the risk of interception and subsequent fraudulent use of your card details, Degrenadiers operates a secure payment system that is compatible with SSL standards. SSL is currently the most reliable and the most widely used encryption protocol on the Internet.

Your details are immediately encrypted (to the maximum legally authorised standard i.e. 128 bits) and are routed to our payment company, PayPal, without passing through our website.  Degrenadiers at no time has access to credit card details. Card authorisation is directly administered by the bank. DeGrenadiers does not store any credit card details.
On your bank statement, payment is debited to PayPal, the company that handles our online payments.

Article 11: Exchange and refunds

Goods supplied by DeGrenadiers are new and guaranteed against visible defects.  You have 7 working days from the date of receipt to return the product. If it does not meet your expectations, you will be liable for the cost of return postage.  Cancellations can be made on the date of purchase and your credit card can be refunded otherwise a refund will be made by bank transfer upon receipt of the returned goods.

Article 12: After-sales Service

De Grenadiers takes no responsibility for any other guarantee, then the guarantee provided by the manufacturer either implicit or explicit, in relation to the product and the documentation accompanying it, especially, but not exclusively, any implicit guarantee relating to marketing the product and using it for particular purposes.

Goods should be returned in their original packaging to the After-sales Team at the following address:

De Grenadiers
Hof van t'henneken 71
8800 Roeselare                       
Belgium

Article 13: Responsibility

All products offered for sale are subject to the requirements of Belgian law. De Grenadiers cannot be held responsible for any failure to meet the requirements of the legislation of any other country where products are delivered.   De Grenadiers cannot be held responsible in the event of force majeure, political upheaval, total or partial strike action affecting in particular postal services, transportation and/or communications services, fire or other natural disasters.

Article 14: Applicable law

This Agreement shall be construed and performed in accordance with and shall be governed by Belgian law and you should submit to the jurisdication of the Court of Courtrai located in Belgium. These sale conditions are registerd in the court of Courtrai.

Article 15: Personal information

De Grenadiers will not divulge to third parties any personal information that you provide. This information is confidential and will only be used by internal departments at De Grenadiers for processing your order and/or sending you details of special offers.